Terms and Conditions

By entering this site, you as the user, agree to respect and abide by the copyright laws of the United States of America and Steve Gray Ministries copyright interests for the material on this website.
All materials contained in the Steve Gray Ministries site are the copyrighted property of Steve Gray Ministries, or its subsidiaries or affiliated organizations and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to Steve Gray Ministries, or its affiliates.

PERMISSABLE USE: Non-commercial, personal use of the items on this site are permitted, provided that (i) you keep intact all copyright and other proprietary notices, (ii) you make no modifications to the materials, (iii) you do not use the materials in a manner that suggests an association with any of our organizations, or defames or slanders our organization and its affiliates.

Examples of permissible use are: forwarding a copy to a friend, downloading a copy for yourself, printing a copy for yourself or a friend. You must not charge, receive cost reimbursement, or receive financial profit from any downloaded or printed materials.

RESTRICTED USE: You must first receive specific written permission from this ministry to make an electronic copy of any of our material to post at your web site or BBS. You MAY, however, include a link to the material at our site, without permission.

If you have any question about the legal use of downloaded materials, please contact us at 1-877-504-5433.

Please send your written request for reprint permission attention Bobbie King, Steve Gray Ministries, P.O. Box 380108, Kansas City, MO 64138 (or fax: 1-816-763-1497). Please include the following information in your request: what material you would like to reprint, when and where you intend to reprint it, whether there will be a fee charged for the reprinted material, the number of reprints desired and the length of time this will be distributed. Please also include a statement that describes why you would like reprint permission as opposed to simply including a link to our material.

If you do not agree to these terms of use, please do not use the Steve Gray Ministries Site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of this Steve Gray Ministries Site following the posting of changes to these terms will mean you accept those changes.

If you would like to link to this website, we freely grant such permission.

Please note that Steve Gray Ministries does from time to time include links on our website to other sites when we feel that it would be of interest to our friends. This does not imply that we necessarily endorse all of the materials appearing on such linked sites, and should you visit these linked sites, we assume no liability for the content of those linked sites.

All sales are final. If a product is defective or damaged upon arrival, we will offer a 30 day limited exchange for the same product. Please contact us at 877-504-LIFE, in advance to obtain an RMA number (Retun Merchandise Authorization) within 30 days of arrival date.

Return merchandise with RMA number to:
Steve Gray Ministries
Product Returns
9900 View High Drive
Kansas City, MO 64134

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Please submit any cancellation via email to CancelOrder@steveandkathygray.com, or call on our business phone at 877-504-LIFE.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, no return will be accepted as all sales are final.

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All products are shipped UPS Ground.

30-Day Warranty
All products (unless specifically stated otherwise), carry an implied 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the Steve Gray Ministries website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 877.504.LIFE or send us an email at info@steveandkathygray.com.